Terms and Conditions

 

Terms and Conditions (T&Cs)

1. Scope of Application

These General Terms and Conditions (T&Cs) apply to all orders placed by consumers and businesses via the webshop of 666 Commerce GmbH, Lilienberggasse 12/4 1130 Vienna, Austria. The T&Cs apply in their version valid at the time of the order.

2. Contracting Parties, Conclusion of Contract

The purchase contract is concluded with Nicolas Rieger - Lilienberggasse 12/4 1130 Vienna. By placing products in the webshop, we submit a binding offer to conclude a contract for these items. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Prices and Payment Terms

All prices include the statutory value-added tax and exclude shipping costs, if applicable. Payment options are displayed during the ordering process and include common payment methods such as credit card, PayPal, and bank transfer.

4. Delivery and Shipping Conditions

Delivery will be made to the delivery address you provide, unless other arrangements have been made. Shipping costs and delivery times are indicated on the product page and in the ordering process.

5. Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days. In addition, we voluntarily grant an extended right of return of a total of 30 days if the sample withdrawal form is completed and returned to us (e.g., by e-mail or letter).

The 30-day voluntary right of withdrawal only applies to regular products. All discounted products are excluded, and the statutory 14-day return period applies.

This extended right of return applies exclusively if no chargeback has been made via PayPal, Klarna, or a credit institution, and no payment dispute has been initiated.

Right of Withdrawal & Return

5.1. Right of Withdrawal
As a consumer in accordance with § 1 KSchG, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you took possession of the goods.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

To exercise your right of withdrawal, you must inform us (office@6040solarleuchte.de) by means of a clear statement (e.g., by e-mail or letter) of your decision. For this purpose, the sample withdrawal form must be used.

The goods must be sent to the following address. If the returned goods are not sent to this address, they cannot be processed, refunded, or handled:

Return address:
123fulfillment - 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany




5.2. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 7 days from the day on which the notification of your withdrawal from this contract has been received by us.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this repayment.

5.3. Return of Goods
You must return or hand over the goods to us without undue delay and in any event no later than 7 days from the day on which you inform us of the withdrawal. The deadline is met if you send off the goods before the period of 7 days has expired.

You shall bear the direct costs of returning the goods. We are not obligated to provide a return label. This also applies to the complaint of defective products.

5.4. Compensation for Value Loss of Used Goods
You must compensate for any loss in value of the goods only if this loss in value is due to handling of the goods that was not necessary to check the quality, characteristics, and functioning of the goods.
Defective goods must be returned to us. A mere assertion that the goods are broken is not sufficient. You must send the goods to us. The shipping costs are to be borne by you. Only after inspection of the goods and the determination that they are defective will the costs be refunded. After receipt of the goods, this process can take up to 30 working days. 

5.5 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following goods:

  • Sealed goods if their seal has been removed after delivery (protective films), missing original packaging and inserts.
  • Custom-made or personalized products.
  • Perishable goods or goods with a short shelf life.
  • Digital content not delivered on a physical data carrier, once the execution has begun.

6. Warranty and Guarantee

6.1. Scope and Duration of Warranty

(1) The statutory warranty for all products offered by us is two years and begins with the delivery of the product to the buyer.
(2) Within the framework of the warranty, consumers have the right to repair or replacement delivery in the event of a defect that already existed at the time of delivery of the product to the buyer. 

Returns in such cases must be made exclusively to the following address:

123fulfillment – 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany

Please note that the costs of return shipping are generally to be borne by the buyer.

After receipt of the goods, a technical inspection and processing of the complained product will take place. This process can take up to 30 working days. Should a longer processing time occur in individual cases, we ask you to contact us directly. We will endeavor to accelerate the processing process as much as possible.

We expressly point out that the mere assertion of a defect does not automatically entitle to a replacement delivery, refund, or other substitute performance. A prerequisite for processing a warranty or complaint case is the active participation of the buyer in the inspection and processing process described below.

The mere notification of an alleged defect via e-mail, WhatsApp, social media, or other communication channels alone is not sufficient to finally process a complaint or warranty case or to assert a claim for compensation. Especially during seasonally busy periods, it cannot be ruled out that electronic messages are processed with a time delay or are lost in the ongoing communication volume.

For this reason, the buyer is obliged to fully comply with and actively participate in the return and inspection process described here.

To ensure the fastest possible assignment and processing, we ask that the following information be clearly visible with the return:

  • full name and address
  • order number
  • as brief a description as possible of the alleged defect

Only in this way can a clear assignment, as well as a quick technical inspection and processing, be guaranteed.

6.2. Notification of Defects and Burden of Proof

(1) The buyer is obliged to report defects in the product in writing to us within 14 days of discovery. Later defect reports can no longer be taken into account.
(2) In the first six months after purchase, according to § 924 ABGB (Austria) or §§ 476 BGB (Germany), a defect that occurs within this period is generally considered to have already been present at the time of delivery of the product. After these six months, however, the buyer must prove that the defect was already present at the time of delivery.
(3) We reserve the right to inspect the product before repair or replacement to determine whether the defect is actually covered by the warranty.

6.3. Buyer's Rights in Case of Defects

(1) In the event of a defect, the buyer is entitled to remedy or replacement delivery. The buyer can also, after unsuccessful remedy or if the replacement delivery is also defective, withdraw from the contract or reduce the purchase price.
(2) We bear the costs of returning products that have a defect, provided that we are responsible for the defect.
(3) A guarantee beyond the statutory warranty is not granted, unless this has been expressly agreed in writing.

6.4. Exclusion of Warranty

(1) The warranty is excluded in the following cases:

  • Defects caused by improper handling, improper assembly, or external influences (e.g., fall, moisture, damage).

  • Damage caused by the buyer themselves or by third parties after delivery of the product.

  • Defects arising from normal wear and tear (e.g., in batteries that lose capacity over time).

6.5. Guarantee Performance

(1) A voluntary guarantee beyond the statutory warranty is only granted in cases expressly defined in a separate guarantee statement.
(2) This voluntary guarantee is not legally required and can be adjusted or revoked by the seller at any time.
The 2-year guarantee refers to the product 60x40mm Solar Fence LED colored: https://www.6040solarleuchte.de/products/6040-solar-zaunleuchte-led-bunt

6.6. Further Information and Contact

For questions regarding the warranty or if a defect is found in a product, please contact our customer service at office@6040solarleuchte.de

7. Retention of Title

The goods remain our property until full payment.

8. Final Provisions

The law of the Republic of Austria applies. The place of jurisdiction for all disputes arising from contractual relationships with consumers is the consumer's domicile. If the customer is a business, the competent court in Vienna is responsible.

Nicolas Rieger, Lilienberggasse 12/4 1130 Vienna