Right of Withdrawal
As a consumer under Section 1 of the KSchG (Consumer Protection Act), you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you took possession of the goods.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
To exercise your right of withdrawal, you must inform us (office@6040solarleuchte.de) by means of a clear statement (e.g., by email or letter) of your decision. The model withdrawal form must be used for this purpose.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery), without delay and at the latest within 7 days from the day on which we received notification of your withdrawal.
For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this repayment.
Return of Goods
You must return or hand over the goods to us without undue delay and in any event no later than 7 days from the day on which you inform us of the withdrawal. The deadline is met if you send off the goods before the period of 7 days has expired.
You bear the direct costs of returning the goods. We are not obliged to provide a return label. This also applies to complaints about defective products.
The goods must be returned exclusively to our German warehouse. Returns to the Austrian address will not be accepted.
Return address:
123fulfillment - 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany
Compensation for Used Goods
You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check the quality, characteristics, and functioning of the goods.
Defective goods must be returned to us. A mere assertion that the goods are broken is not sufficient. You must send the goods to us. The shipping costs are to be borne by you. Only after examination of the goods and the determination that they are defective will the costs be refunded. After receipt of the goods, this process can take up to 30 business days.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following goods:
- Sealed goods whose seal has been removed after delivery. (Protective films)
- Custom-made or personalized products.
- Perishable goods or goods with a short shelf life.
-
Digital content not supplied on a tangible medium, once performance has begun.
Complaints:
Returns in such cases must exclusively be sent to the following address:
123fulfillment – 6040
Frankenforster Straße 158a
51427 Bergisch Gladbach
Germany
Please note that the costs of returning the goods are generally to be borne by the buyer.
After receipt of the goods, a technical inspection and processing of the complained product will take place. This process can take up to 30 business days. Should there be a longer processing time in individual cases, please contact us directly. We will endeavor to expedite the processing as much as possible.
We expressly point out that the mere assertion of a defect does not automatically entitle the customer to a replacement delivery, refund, or other compensation. A prerequisite for the processing of a warranty or complaint case is the active cooperation of the buyer in the inspection and processing process described below.
The mere notification of an alleged defect via email, WhatsApp, social media, or other communication channels alone is not sufficient to conclusively process a complaint or warranty case or to assert a claim for compensation. Especially during seasonally busy times, it cannot be ruled out that electronic messages may be processed with a delay or get lost in the ongoing volume of communication.
For this reason, the buyer is obliged to fully comply with the return and inspection process described here and to actively participate in it.
To ensure the quickest possible allocation and processing, we kindly ask you to clearly include the following information with the return:
- Full name and address
- Order number
- As brief a description of the complained defect as possible
Only in this way can a clear allocation and swift technical inspection and processing be guaranteed.
